Return & Exchange:

For Return: If you want to return your items, please notify us by email stating the reason for the return within 10 days of receipt. Please contact us at first to obtain the return address. The postage cost is not reimbursed. The refund will be reimbursed to your credit card account within 10 days after we receiving the returns. The 15 GBP shipping fee and a 15% restocking fee will be deducted from the refund amount, so please contact us with all your questions and concerns before placing your order. Please send back the returns by insured airmail; we will not be responsible for any loss and damage of return shipments. For Exchange: Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges should pay 24 GBP of total shipping. Items must be returned within 7 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

Shipping Methods

We base our shipping charges on the value of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. No matter how many items you purchased per transaction, we only charge 8.5 GBP / 13.69 USD ( 70% OFF ) for each shoes for shipping. . The items you ordered will be shipped out in 48 Hours after payment goes through. And it usually needs 5-7 days for delivery. But NO overnight shipping. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. So please provide us with detailed street address for the shipping, P.O. Box address will not be accepted. We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. Please ensure you that provide us with the proper shipping address. The shipping address you provided MUST be a valid address with a parcel force service. We are not responsible for the orders that are sent to incorrect or incomplete addresses. If you have any problems, please feel easy to contact us live support or send us email.

Boot Care

How to look after your boots:

To help prevent initial staining and prolong your adventure with your sheepskin footwear, before use we suggest using a reputable Water & Stain Repellent and apply as per instructions.

? Always dry you sheepskin footwear out of direct sunlight and not in direct artificial heat.

? Lightly brush in one direction with a very soft bristle suede brush to enhance natural nappa look.

? We recommend you do not wear your Sheepskin Footwear in Snow, Ice or Heavy Rain. With general respect for your sheepskin footwearyou will enjoy a long and happy partnership in Comfort with your Aussie Sheepskin Footwear.

? Never put into washing machine!

?Washing and Cleaning Instructions:

Water resisting
Your Ugg Boots are not waterproof so you will need to waterproof them by UGG? Water & Oil Repellent spray. Just spray your boots, allow 10 min to dry and wear them away! Waterproofing your sheepskin boots will protect your boots from cooking oil, dirt or water and increase their life. Be aware though, that once your footwear get wet, you need to apply another coat after they have dried. The first time this coating is applied should ideally be when the footwear is new.

Washing the uggs
Wet entire boot or shoe with cold water. UGG? Shampoo & Conditioner to a clean sponge or soft brush.
Clean entire area thoroughly and evenly. You might use an old toothbrush to help in the washing process. Once you have washed and rinsed the footwear in cold water, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water.
Reshape by stuffing with paper towel.
Allow to dry naturally and slowly - DO NOT dry in direct heat or sunlight.
You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to and at the same time, be clean.

Please remember:
DO NOT SOAK if possible
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT
DO NOT DRY CLEAN

Removing the stains
If you have a grease stain on your footwear, use a razor or sharp knife to scrub some powder from a white chalk over the stain, leave it for a few minutes. Then blow away the access chalk and with your hand, gently rub the stain. Repeat this a few times until the stain has almost disappeared. For extremely tough stains you can gently rub the stain with sandpaper but beware that this may take the colour away.

Removing Rain Spots
Sometimes you can get what we call "spotting" where the footwear have come into contact with a few drops of water. You can usually eliminate this by folding the footwear onto itself, that is skin against skin, and gently rub it together.

UGG Packaging